Here are some common questions about our online store. If you don't see a question answered here, please use our Contact Page and send us your question. We'll get back with you within 2 business days.
Q: I'm having a problem with my PayPal payment, or submitting my order. Who can I call?
Q: How do I create an account for The Websters Online Store? Why do I want an account?
A: Just hit up our New Account page and fill in the required information.
When you create an account you get to choose your username and from your account page you have the ability to access all of your Websters Store purchases, as well as access the music you've purchased through the Websters Store.
Your User Page also gives you the ability to manage your subscriptions to our newsletters, manage your shipping and billing addresses, and more.
A: If you've purchased a digital download from our store (a single MP3 track, or a full CD), you will need to login to our site via the Login Page.
If you are already logged in you will see an option on your User Page that says
file downloads. Click on that link to access your tracks or files that you've purchased from The Websters Store.
If you purchased your tracks without first creating an account, an account was created based on the email address you entered at checkout. If your order payment was completed successfully at PayPal, the order completion page will have supplied your with your username and your temporary password.
Also, you should have been emailed your username and password to the email address specified with your order. Use that information on the My Account Page to login and access your file downloads page.
Full CD digital downloads will be delivered to you as a ZIP file (a compressed file) of all of the tracks on the CD that you purchased. You will need to unzip the file and import the included files into your digital music player software (iTunes, Windows Media Player, Rhythmbox, Banshee, etc).
If you have purchased your tracks via iTunes, AmazonMP3, or another online store, please visit those stores for more help.
A: All digital music tracks available on The Websters Online Store are in high-quality MP3 format. Here are the technical specs of the tracks:
192Kbps Standard Stereo, 44.1KHz Sampling Rate
The tracks are encoded in standard stereo at 192Kbps bit rate at 44.1KHz sampling rate from the original compact disc. All tracks include the original, high-quality, album cover art that is included in the physical CD.
When purchasing a full CD digital download you will receive all of the tracks encoded as specified above in a compressed ZIP file.
A: Hey, we're musicians - we love FREE (as in beer) stuff too, but we sometimes have to make compromises.
We know that there are other, non-patent-encumbered digital compression formats available, however we chose the MP3 format because is the most widely accepted digital music format in use today. It is usable on almost all digital music players available, and can be used on almost any computer operating system.
If there is strong demand for other digital music formats (e.g. OGG, FLAC), we will definitely consider offering alternative formats as download options in the future. Please head over to our Contact Page and submit a request for additional formats if you want those.
A: After you completed your payment at PayPal you were sent an email invoice of your purchase. At the bottom of the invoice there are links that you can click on to retrieve a printable version of your tickets, as well as a link to download a PDF version of your tickets.
You must be logged in to websters.org with your username and password in order to print your tickets, or download the PDF version of your tickets. You can login to websters.org by clicking here or moving your mouse over the Store link at the top of any page and then clicking the My Account link.
Once you are logged in your can also access all of your Websters Online Store order information (including your ticket invoice and printing/PDF links) on your My Account Page. Just click on the Orders tab on your My Account Page and then click on the appropriate Order ID number. At the bottom of the invoice there will be a link to open a window with a printable invoice and retrieve your tickets.
If you purchased your tickets anonymously and you haven't purchased anything from the Websters Online Store with the email address you entered at checkout, you were sent an email with your username and a temporary password. If you did not receive your email or have lost your email, please check your SPAM email filters for your email client. If you still can't find that email, refer to the I've lost my username and/or password section of this F.A.Q. to retrieve your username and/or password.
We have some more documentation about retrieving your tickets on the Websters Accounts and Orders Help Page. Stroll over there for detailed help with screenshots.
If you are still having issues with your tickets, feel free to contact us via our Contact Page and use the "Questions about my order" selection. Please be sure to include your Order ID number (if you have one), as well as what day and time your attempted to purchase/purchased your tickets. Someone will respond to your request within one business day.
A: Just access the Request New Password page. You will need to remember your username or the email address with which you registered to the store. Entered the required information and press the E-mail new password button and an email with a login link will be sent to your registered email address. Click on the link in the email and you will be redirected to your user page where you will need to reset your password. Your username will be in the subject of the email, and used as the salutation (e.g. "testuser,").
A: GHOSTBUSTERS. Just kidding. Please head over to our Contact Page and select the Store Order Question option.
If you have already completed your order, please include your order number in the information you submit. Also, please include your email address, your Websters Store username (if your have one), and a phone number if you'd like us to contact your by phone. We will contact you within 2 business days about your issue and will attempt to remedy it as soon as possible.